Life Admin Terms of Service
Last updated: September 2026
These Life Admin Terms of Service (“Terms”) apply to your use of VisaSHOGUN Life Admin (“Life Admin,” “we,” “us,” or “our”).
Life Admin is a service designed to help users handle eligible everyday administrative and communication tasks in Japan, including contacting organizations in Japanese, confirming information, coordinating certain arrangements, and helping users understand what to do next.
By submitting a request and purchasing or using Life Admin, you agree to these Terms.
1. About Life Admin
Life Admin provides practical communication and administrative support for everyday life in Japan.
Depending on the request, we may:
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contact a company, organization, landlord, management company, utility provider, service provider, public office, restaurant, hotel, or other third party;
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ask questions or confirm information on your behalf;
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communicate information that you have authorized us to provide;
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coordinate eligible appointments, cancellations, changes, or other administrative matters;
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summarize the response we receive; and
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explain the practical next steps available to you.
Life Admin is designed to help move a defined task forward. It is not a general power of attorney, professional advisory service, emergency service, or unlimited concierge service.
2. Request Review
Submitting a request does not automatically mean that we have accepted it.
We review requests before confirming whether Life Admin can handle them.
After reviewing your request, we may:
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accept the request;
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ask for additional information;
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recommend a different Life Admin service or scope;
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provide a custom quote;
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recommend another service or professional; or
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decline the request.
We may decline any request that we reasonably determine is outside the scope of Life Admin, inappropriate, unsafe, unlawful, impractical, or better handled by another provider or qualified professional.
3. Service Scope
The scope of each task is determined by the service you purchase and any additional scope confirmed by us before payment or commencement of work.
Make a Call
Unless otherwise stated, Make a Call covers:
A call attempt means a reasonable attempt to contact the relevant organization using the information available to us.
If the organization cannot be reached after the included attempts, the task may still be considered performed. Where practical, we will tell you what happened and suggest another available next step.
Get It Done
Get It Done is intended for eligible tasks that require more coordination than a single call.
The exact scope, expected actions, and price will be confirmed before payment.
Moving Admin Pack
The Moving Admin Pack covers the specific moving-related tasks confirmed with you before purchase.
Possible tasks may include communication relating to utilities, gas appointments, internet providers, management companies, moving companies, oversized garbage, or other eligible moving administration.
Only the tasks specifically included in the confirmed scope are covered.
Custom Requests
Requests outside our standard service packages may be quoted individually.
We are not required to accept a custom request.
4. Additional Work
Life Admin is priced according to a defined task or agreed scope rather than unlimited working time.
If a task becomes materially more complex than reasonably expected—for example, because additional organizations must be contacted, repeated follow-up is required, or the requested outcome changes—we may pause the task and propose:
We will not intentionally expand the paid scope and charge you additional Life Admin fees without informing you.
5. Your Authorization
By requesting Life Admin to contact an organization, you authorize us to communicate with that organization for the limited purpose of carrying out the task you requested.
This authorization is limited to the scope of the relevant task.
You authorize us, where reasonably necessary, to communicate information you have provided to us to the relevant organization for the purpose of performing the task.
You do not authorize us to make unrelated decisions, enter unrelated agreements, or act beyond the confirmed scope.
6. We Do Not Impersonate You
VisaSHOGUN does not pretend to be the customer.
Where appropriate, we identify ourselves as VisaSHOGUN or as a person contacting the organization at the customer's request.
Some organizations may only discuss certain information or perform certain actions directly with the account holder, contracting party, patient, resident, or other authorized individual.
If an organization requires you to communicate personally, verify your identity, provide additional authorization, or complete an action yourself, we may stop the relevant part of the task and explain what you need to do next.
Our inability to complete an action because a third party requires direct customer participation does not necessarily mean that Life Admin failed to perform the agreed service.
7. Decisions and Commitments
Life Admin may communicate instructions that you have clearly provided to us.
However, we may pause and contact you if a third party asks us to make an unexpected or material decision on your behalf.
Examples may include:
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accepting an unexpected charge;
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selecting between materially different contractual options;
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agreeing to a new contract;
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accepting liability;
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changing an important cancellation or termination date; or
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making another decision that was not reasonably covered by your original instructions.
We may require you to make such decisions personally.
8. Information You Provide
You are responsible for providing information that is accurate, current, and reasonably sufficient for us to perform the requested task.
Incorrect or incomplete information may delay or prevent completion of the task.
Please do not provide information that is unnecessary for the requested task.
In particular, you should not send us:
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passwords;
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PINs;
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full payment-card details;
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one-time passwords or authentication codes;
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security answers; or
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credentials that would allow us to access an account as if we were you.
We may refuse to receive or use such information.
9. Third-Party Requirements
Organizations we contact may have their own:
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identity-verification procedures;
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authorization requirements;
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business hours;
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policies;
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contractual rules;
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fees;
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deadlines; and
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communication procedures.
VisaSHOGUN does not control these requirements.
We cannot guarantee that a third party will:
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speak with us;
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disclose information to us;
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accept your requested action;
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waive a fee;
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change a policy;
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provide a specific appointment;
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complete a procedure by a particular date; or
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reach the outcome you prefer.
Our role is to perform the agreed communication or administrative support and report the result accurately.
10. Professional Services
Life Admin does not provide legal, immigration, tax, accounting, medical, financial, investment, or other regulated professional advice or representation.
We may assist with simple administrative or factual matters relating to these areas where appropriate, such as confirming:
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office hours;
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publicly stated procedures;
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appointment availability;
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where documents should be submitted; or
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what an organization tells us is required.
However, Life Admin does not determine your legal rights, immigration eligibility, tax liability, medical treatment, investment decisions, or other matters requiring professional judgment.
Where appropriate, we may recommend that you contact a qualified professional.
11. Referrals and Partner Services
If your request is better handled by another provider or professional, VisaSHOGUN may recommend or introduce a third-party service.
This may include, for example:
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immigration professionals;
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real-estate providers;
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recruitment or employment services;
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tax professionals;
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legal or other professional services;
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telecommunications providers;
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financial or remittance services; or
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other relevant businesses.
Some third-party relationships may involve referral fees, affiliate commissions, listing fees, or other commercial arrangements.
Unless expressly stated otherwise, third-party providers are independent from VisaSHOGUN and are responsible for their own services.
A referral does not guarantee the quality, suitability, availability, price, or outcome of a third-party service.
12. Fees and Payment
The applicable Life Admin fee will be displayed or communicated before you purchase the service.
Payment may be required before work begins.
Unless expressly included in the confirmed price, Life Admin fees do not include charges imposed by third parties.
Examples include:
You remain responsible for third-party charges relating to your own accounts, contracts, services, or transactions.
13. Timing
We aim to review and handle requests within reasonable Japanese business hours.
Any response time or expected completion time we provide is an estimate unless we expressly agree otherwise.
You may tell us that a request is needed as soon as possible. However, marking a request as urgent or time-sensitive does not guarantee same-day completion.
Completion may depend on factors outside our control, including:
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third-party business hours;
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telephone waiting times;
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unavailable staff;
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weekends and public holidays;
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third-party response times;
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identity verification; or
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information required from you.
Life Admin is not suitable for emergencies or situations where delay could create an immediate risk to health, safety, legal rights, immigration status, or significant financial interests.
14. Emergencies
Life Admin is not an emergency service.
Do not use Life Admin as a substitute for police, fire, ambulance, emergency medical care, or another appropriate emergency service.
We may decline or stop a request if we believe immediate emergency assistance is more appropriate.
15. Cancellations and Refunds
If you wish to cancel a task, contact us as soon as possible.
Before work begins
If we have not started substantive work on the task, we may cancel the request and provide a refund, subject to any applicable payment-processing or other non-recoverable costs where permitted by law.
After work begins
Once substantive work has started, a full refund may not be available.
Depending on the circumstances, we may:
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complete the agreed work;
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provide a partial refund;
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provide no refund for work already performed; or
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offer another reasonable resolution.
Third-party limitations
A refund is not automatically available simply because:
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a third party did not answer;
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a third party refused to speak with us;
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the requested outcome was unavailable;
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the third party required you to act personally; or
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the answer received was not the answer you hoped for,
provided that we reasonably performed the service within the agreed scope.
Nothing in this section limits any rights you may have under applicable law.
16. Task Completion
A Life Admin task may be considered complete when we have reasonably performed the actions included in the agreed scope.
Where applicable, we aim to provide a completion summary explaining:
What we did
What the organization told us
What this means
What you need to do next
Completion of a Life Admin task does not necessarily mean that the underlying matter itself has been fully resolved where further action must be taken by you or a third party.
17. Communications
We may communicate with you through the contact methods you provide or through supported VisaSHOGUN communication channels.
These may include email, website forms, LINE, or other channels made available by VisaSHOGUN.
You are responsible for checking communications relating to an active task, particularly where we require your confirmation before proceeding.
18. Privacy and Personal Information
We process personal information in accordance with the VisaSHOGUN Privacy Policy and applicable law.
To perform a requested task, we may need to use and communicate relevant information you provide to the third party you have asked us to contact.
We aim to limit such communication to information reasonably necessary for the task.
You should avoid providing sensitive or confidential information unless it is reasonably necessary for the service and we have indicated that we can appropriately handle it.
For more information, please review the VisaSHOGUN Privacy Policy.
19. Third-Party Information
Life Admin may report information communicated to us by a third party.
We aim to report that information accurately, but VisaSHOGUN does not independently guarantee the accuracy, completeness, or continued validity of information supplied by third parties.
Policies, fees, availability, procedures, and other information may change after we contact the organization.
Where a matter is important or time-sensitive, you remain responsible for taking appropriate action based on your circumstances.
20. Prohibited Requests
We may refuse or stop requests involving:
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unlawful activity;
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fraud or deception;
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impersonation;
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false statements;
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harassment or threats;
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attempts to bypass identity verification or account security;
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obtaining passwords, PINs, authentication codes, or similar credentials;
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unauthorized access to another person's information or account;
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professional services that VisaSHOGUN is not authorized to provide;
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emergency situations;
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requests that may expose VisaSHOGUN, its personnel, the customer, or another person to unreasonable risk; or
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other activity that we reasonably consider inappropriate for Life Admin.
21. Customer Responsibility
Life Admin is designed to assist you, not replace your responsibility for your own contracts, accounts, deadlines, legal obligations, or decisions.
You remain responsible for:
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reviewing information we provide;
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taking actions that must be completed personally;
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meeting applicable deadlines;
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paying amounts owed to third parties;
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reviewing contracts before agreeing to them;
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obtaining professional advice where necessary; and
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making final decisions about your own affairs.
22. Limitation of Service
We will use reasonable care in performing accepted Life Admin tasks.
However, to the extent permitted by applicable law, VisaSHOGUN is not responsible for losses caused solely by matters outside our reasonable control, including the acts, omissions, decisions, system failures, policies, or information of independent third parties.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
23. Changes to the Service
VisaSHOGUN may modify Life Admin services, pricing, service scope, operational procedures, or these Terms as the service develops.
The version applicable to a purchased task will generally be the version in effect when the task was accepted or purchased, unless applicable law requires otherwise or you agree to a change.
The latest version of these Terms will be published on VisaSHOGUN.
24. Relationship to Other VisaSHOGUN Terms
These Terms apply specifically to Life Admin.
Other VisaSHOGUN terms and policies, including the Privacy Policy and any terms presented during checkout or request confirmation, may also apply.
If a specific written scope or quote for your Life Admin task contains terms that differ from these general Terms, the specific terms confirmed for that task will apply to that difference, to the extent permitted by law.
25. Governing Law and Contact
These Terms are governed by the laws of Japan, unless applicable law requires otherwise.
Questions about Life Admin or these Terms can be sent through the contact methods provided on the VisaSHOGUN website.
Plain-language reminder
Life Admin exists to make everyday life in Japan easier.
We can communicate, confirm, coordinate, and help you understand the next step.
We do not pretend to be you, bypass identity checks, provide regulated professional advice, or guarantee decisions made by third parties.
If your situation is better handled by another service or professional, we will aim to point you toward the appropriate next action.
